DuoLeveling Support

Contact

Have a question, a problem or feedback? Send me an email: hello@serhataltin.com

Frequently asked questions

My steps are not syncing. What can I do?

On iPhone, open the Health app → Sharing → Apps → Duo Leveling and allow access to Steps and Active/Total Energy. On Android, make sure Health Connect is installed, open Health Connect → App permissions → Duo Leveling and allow Steps and Total calories burned, and allow the activity recognition permission. Then reopen the app.

How do I restore my purchases?

Purchases are linked to your Duo Leveling account. Sign in with the same account, and the same Apple ID or Google account you used to buy, on your new device and your subscription is restored automatically. If it does not appear, email us from your account email address.

How do I manage or cancel my subscription?

Subscriptions are managed by Apple or Google. iPhone: Settings → your name → Subscriptions → Duo Leveling. Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Duo Leveling. Cancel at least 24 hours before the end of the current period to avoid renewal.

How do I delete my account?

In the app, go to Settings → Delete account, or send us an email. Deleting your account does not cancel an active subscription; cancel it separately in the App Store or Google Play.